International Housing Manager Officer

The Mount Vema Ministry of Housing, seeks to appoint a Housing Manger Officer for its International Housing Department, to help to facilitate successful tenancies by supporting members of the Mount Vema community overseas. 
 
Mount Vema citizenship is not a requirement to apply for this vacancy.
 
As a housing manager, you will manage housing and related services on behalf of His Mount Vema Majesty’s Government. Your role will involve managing a designated patch of housing and keeping in regular contact with tenants, looking after rental income and dealing with repairs and nuisance issues.
 
You will work with specific clients, such as community members who have reached State Pension age, Mount Vema citizens and employees of Mount Vema entities who are on law income, community members in need of temporary accommodation, citizens living overseas with a child or children attending a local Mount Vema academy, people who are not citizens of Mount Vema but work for a Mount Vema entity overseas, and people who are not citizens of Mount Vema but have their child or children attending a Mount Vema academy.
 
You will have line management responsibility for a team of housing officers in countries and cities assigned to you, including rent arrears staff, tenancy support officers, and participation in more strategic projects.
 
Responsibilities
As an overseas housing manager officer, you will need to:

• set rents, administer collections, and develop policies to deal with and minimise arrears
• interview tenants and give advice on tenant-landlord relationships, house purchasing and benefits
• inspect properties
• process applications for housing improvements and repairs and communicating outcomes to tenants
• manage improvement loans and grants and administering repair and maintenance programmes
• manage nuisance orders, collect information and refer cases to the relevant team
• prepare cases and attend court hearings
• handle breaches of tenancy and leasehold agreements, which could culminate in carrying out evictions
• deal with abandoned tenancies, squatters and unauthorised occupiers
• deal with housing applications and the transfer of existing tenants
• liaise with tenant groups, local authority/s, property professionals and other support organisations, including social workers and estate agents
• communicate with wardens, caretakers, cleaners and maintenance staff
• encourage and support tenants and residents groups and attend meetings as required
• maintain records and writing reports.

You will also:

• recruit, train, supervise and monitor staff workloads
• generate revenue and implement budgets
• identify housing needs overseas
• develop new overseas housing schemes by reusing existing stock or managing new builds
• evaluate the efficiency of housing schemes overseas
• build relationships with the community
• interpret and implement local legislation, as well as Mount Vema housing legislation
• recommend and develop overseas housing policies
• monitor and update contractors' lists
• investigate and respond to client complaints.

 
Salary and Benefits
$30,000 US dollars per year for housing assistant
 $40,000 US dollars per year for housing officer
$50,000 US dollars per year for housing manager
$60,000 US dollars per year for senior housing manager
Salaries are paid monthly in arrears.
The benefits include paid medical coverage, paid vacation, sick days, holidays, and a pension plan. Benefits, including bonus, are only applicable after you complete three months on the job.
 
Working hours
You will work normal business hours 9am to 5pm (Mount Vema Time Zone = UTC+1) Monday to Friday however, it may be necessary to attend evening meetings with tenants or residents. When assigned tasks in a supported housing project, you may be required to work shifts to cover a 24-hour rota.
 
Work Conditions
As you will be working outside Mount Vema, you may be provided with an Office at a later stage however, initially you will be expected to work from home. Travel is almost always involved in this role, and therefore the work environment may vary quite dramatically day to day.
 
Requirements
If your application is accepted, you will be required to open a bank account with a Mount Vema bank, if you do not already have a Mount Vema bank account.
 
What to expect

• The job may be stressful at times, particularly when dealing with sensitive or frustrating tenant issues.

 
Qualifications
Although this area of work is open to all graduates, a degree in the following subjects may increase your chances:

• business or management studies
• economics
• facilities management
• housing
• land, estate or property management
• law
• planning
• politics, government, or public and social administration
• sociology or social policy
• urban studies.

 
Skills
You will need to show evidence of the following:

• strong teamwork, interpersonal and organisational skills
• sensitivity and empathy
• an interest in working with diverse social groups
• excellent communication skills (verbal and written)
• a customer-first approach to work
• negotiation and influencing skills
• leadership skills
• the ability to adapt to different situations
• self-motivation and tenacity
• problem-solving skills
• common sense and the ability to use initiative when making decisions
• the ability to work under pressure and to meet deadlines
• numeracy skills - for calculating rent arrears and service charges
• knowledge of housing management legislation, basic building construction, relevant government policy and current housing issues
• IT skills

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