Special Savings Account Manager for RBMV Bank

27/11/2020

RBMV Bank, the Royal Bank of Mount Vema is looking for people with knowledge of the banking business, wealth and investment management with excellent communication and organisational skill, to take on the rewarding yet challenging work of ensuring that the high interest Special Saving Account provided by the RBMV Bank to its clients globally, meets their needs.

The successful candidates will help ensure that special savings account holders are satisfied with the services provided and that they are maintained informed and looked after in their dealings with the RBMV Bank. You will listen to the customers through surveys, finding out what new services they want before gathering and analysing their feedback and usage data, to help the bank make decisions about the future of the services - what will and won't be possible, which features to prioritise or to drop altogether.

Mount Vema citizenship is not a requirement to apply for this vacancy.

Responsibilities
As a Special Savings Account Manager your tasks will include:

taking overall responsibility for the success of the services provided to the customer
contributing towards service strategy and vision
meeting regularly with all stakeholders, including customer service, and company heads
collecting analysing and responding to user feedback
gathering and evaluating ideas and opinions
planning new features and changes to the service
demonstrating new ideas and features to stakeholders
creating timelines and roadmaps for developing the service
inspiring and enthusing colleagues and users of the service
learning about users
researching competitors and similar products.

Salary and Benefits
The salary is $22,000 US dollars per year, plus monthly target bonus (paid at the end of the month when any set target is met, and annual performance bonus paid at the end of the year.
Salary is paid monthly in arrears.
The benefits include paid medical coverage, paid vacation, sick days, holidays, and a pension plan. Benefits are only applicable after you complete three months on the job.

Working hours
You will work normal business hours 9am to 5pm (Mount Vema Time Zone = UTC+1) Monday to Friday however, you may be expected to work additional hours to meet deadlines.

Work Conditions
As you will be working outside Mount Vema, you may be provided with an Office at a later stage however, initially you will be expected to work from home.

Requirements
If your application is accepted, you will be required to open a bank account with a Mount Vema bank, if you do not already have a Mount Vema bank account.

What to expect

You will have a lot of responsibility, as this division of the bank will rely on the success of the service you manage. You will sometimes have to make difficult decisions about continuing to provide or cease to provide the service to a customer.
Your dress code will depend. You will have regular meetings with very senior colleagues, including company heads, so formal business attire is expected even if the meeting is virtual.

Qualifications
There are no formal qualifications needed, although candidates with a relevant qualification, especially a degree in sales, business, banking and financial services, or relevant experience will be preferred.

Skills
You will need to be:

knowledgeable about banking and financial services
decisive, visionary and able to support your decisions with research
flexible, as you will be working in-depth with different business functions
a good collaborator, leader and diplomat
organised and able to work to deadlines and roadmaps
a very strong and clear communicator, with a variety of stakeholders at different levels of seniority and knowledge
good at persuasion and negotiation
able to analyse complex data and look for trends in the market and users' opinions and behaviour
fair and objective when making decisions.

Work experience
Experience and knowledge are both essential for getting this job.

Training
Training is not provided. Except for the use of the software to help you perform your duties. You will be expected to develop your own ways of work, proving that you follow the protocol and the expected codes of conduct.

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