The Royal Mount Vema Department of Foreign Affairs and Trade is hiring Call Center Managers to work at the consular facilities of the Kingdom of Mount Vema, to provide services that involves inbound calls - receive calls and emails from customers and clients, e.g. queries, requests, orders and complaints; and outbound calls - contact potential customers and clients with the aim of gathering information or selling a product or services to foreign governments and corporations.
If you thrive on leading a team in a customer-focused role a career as a call center manager could be for you. You will be responsible for the daily running and management of the center through the effective use of resources.
You'll have responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. You will ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner.
You will liaise with businesses and governments for which you provide the first response, as well as the third parties who supply products to the center. You'll coordinate and motivate call center staff and manage staff recruitment. The center operates 24 hours a day, 365 days a year, and targets overseas clients in different time zones. Part-Time work is available. Learn more about the vacancy.